1. About these terms
These Terms of Service (the Terms) are an agreement between ComplyClock Ltd (ComplyClock, we, us or our) and the person or organisation that creates or uses a ComplyClock workspace (you or the Customer).
- Company number
- [LEGAL REVIEW] Insert the company registration number
- Registered office
- [LEGAL REVIEW] Insert the registered office address
- Contact
- hello@complyclock.uk
By creating an account, accepting an invitation, purchasing a subscription, or using the service, you agree to these Terms. If you use ComplyClock for an organisation, you confirm that you have authority to bind that organisation.
2. Definitions
- Customer Data means data, documents, comments and other content submitted to or generated within your workspace.
- Service means the ComplyClock web application, reminders, compliance workflow features, integrations and related support.
- Subscription means a Free, Growth, Practice or other plan selected through the Service.
- Authorised User means a person whom the Customer permits to use its workspace.
3. The Service and its limits
ComplyClock helps Customers organise information, calculate indicative dates, coordinate work and send reminders for UK compliance obligations.
ComplyClock does not file returns, accounts, confirmation statements or payments on your behalf. It is not a substitute for legal, tax, accounting or other professional advice.
You remain responsible for verifying every deadline, amount, filing, payment and source record with the relevant authority or professional adviser before acting. Generated dates may depend on information supplied by you or third parties and can be incomplete, delayed or wrong.
[LEGAL REVIEW] Confirm the intended service levels, support hours, maintenance commitments and whether any service-level agreement will be offered.
4. Accounts, eligibility and workspace administration
- You must provide accurate account information and keep it current.
- You are responsible for safeguarding credentials, managing Authorised Users and promptly revoking access that is no longer required.
- Workspace owners and administrators may control access to Customer Data and take actions on behalf of the Customer.
- You must notify us promptly if you suspect unauthorised access or misuse.
- [LEGAL REVIEW] Confirm whether the Service is business-only, the minimum age for individual users, and any territory or sector restrictions.
5. Acceptable use
You must not, and must not permit anyone else to:
- use the Service unlawfully, fraudulently, to infringe another person's rights, or to upload malicious or prohibited content;
- attempt to gain unauthorised access, defeat security controls, probe other Customers' data, or interfere with availability;
- reverse engineer, scrape, resell or systematically extract the Service except where applicable law does not allow that restriction;
- upload data that you do not have a lawful basis or authority to process; or
- use automated means in a way that creates unreasonable load or circumvents plan limits.
6. Subscription plans, fees and taxes
Plan features, usage limits, billing cadence and prices are shown at the point of order. Paid plans are processed through Stripe. We may prevent new uploads, entities or users when a plan limit is reached, without deleting existing Customer Data solely because a limit is exceeded.
[LEGAL REVIEW] Confirm all prices and plan limits, whether prices include VAT, invoicing arrangements, accepted currencies, price-change notice, and the consequences of exceeding a paid limit.
7. Billing, renewal, cancellation and refunds
Unless the order states otherwise, a paid Subscription renews automatically for successive billing periods and Stripe charges the saved payment method. You must keep billing details current.
[LEGAL REVIEW] Approve the cancellation effective date, failed-payment and suspension process, refund and credit policy, cooling-off or consumer-rights position, renewal notice, and any minimum commitment.
Cancellation stops future renewal in accordance with the approved cancellation policy; it does not by itself export or delete Customer Data. Data handling after termination is addressed in clause 14 and the Privacy Notice.
8. Customer Data and intellectual property
You retain ownership of Customer Data. You grant us a limited right to host, copy, transmit, back up and otherwise process Customer Data only as needed to provide, secure, support and improve the Service in accordance with these Terms, the Privacy Notice and any applicable Data Processing Addendum.
You are responsible for the accuracy, quality, legality and provenance of Customer Data and for providing required notices to data subjects.
We and our licensors retain all rights in the Service, software, branding, documentation and non-Customer materials. Feedback may be used to improve the Service without identifying you or disclosing Customer Data.
[LEGAL REVIEW] Confirm the licence for aggregated or de-identified service data and the treatment of AI-generated outputs.
9. Third-party services and integrations
The Service may interact with Companies House, Stripe, OpenAI, AWS SES, AWS S3, Honeybadger and other providers described on our Sub-processors page. Their services may change, become unavailable, return inaccurate information or apply their own terms.
We do not control third-party systems and are not responsible for their independent acts or omissions, but we remain responsible for our obligations under applicable data protection law where they process personal data for us.
10. Confidentiality and data protection
Each party must protect the other's confidential information using reasonable care and use it only for the agreement, except where disclosure is required by law.
Our handling of personal data is described in the Privacy Notice. Where we process personal data on the Customer's behalf, the Data Processing Addendum applies.
11. Availability, changes and support
We may maintain, update or change the Service to improve security, comply with law, respond to third-party changes or develop the product. We will take reasonable steps to avoid unnecessary disruption.
[LEGAL REVIEW] Approve material-change notice periods, feature-deprecation commitments, support response targets and any uptime remedy.
12. Warranties and disclaimers
Nothing in these Terms excludes a warranty or remedy that applicable law does not permit us to exclude. Subject to that, the Service is provided on an “as available” basis and generated compliance information must be independently checked.
[LEGAL REVIEW] Approve the complete warranty disclaimer, including satisfactory quality, fitness for purpose, non-infringement, accuracy and uninterrupted availability.
13. Limitation of liability
Nothing limits liability that cannot lawfully be limited, including liability for fraud or fraudulent misrepresentation and any other liability protected by applicable law.
[LEGAL REVIEW] Approve the liability cap, cap period and financial figure; excluded loss categories; treatment of lost filings, penalties, data loss and third-party claims; indemnities; and any separate data-protection liability position.
14. Suspension, termination and data on exit
We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach or unpaid amount, taking account of the seriousness and urgency of the issue.
[LEGAL REVIEW] Approve breach cure periods, immediate-termination events, export availability, post-termination access, deletion timing, backup retention and any fees for transition assistance.
15. Changes to these Terms
We may update these Terms for legal, security or product reasons. The updated version will show a stable “Last updated” date. [LEGAL REVIEW] Approve how material changes will be notified, the notice period and the Customer's termination right.
16. General
Neither party is responsible for delay caused by events beyond its reasonable control. A failure to enforce a right is not a waiver. If part of these Terms is unenforceable, the remainder continues. [LEGAL REVIEW] Approve assignment rights, third-party rights, notices, entire-agreement wording and order of precedence.
17. Governing law and disputes
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.
[LEGAL REVIEW] Confirm the courts with jurisdiction, escalation or mediation process, and any mandatory consumer forum rights.